What we provide the Customer Service that truly understands the requirements of the online consumers in China, with experienced, well-trained and local Chinese team providing one stop service.

Service Model

Pre-sale

  • General information on brand and product
  • More detail information on product such as color, texture and size
  • Recommendation of similar or related product
  • Assistance on how to complete an order by voice or textchat
  • Answers to questions on pricing, shipping and promotions

Post-Sale

  • Information on order and shipping status
  • Order change or cancellation service
  • Approve return and refund service
  • Handle complaints service
  • Appeasements to customers

Service Channels

Voice Call

Live Chat

Email

SMS

Outstanding Performance

DSR CS Score higher than Industry standard
33.88%
Quick initial response time on Single Days
15.5 sec
Excellent post-sales at refund argument
0.00%
High customer service response rate
99.97%